Five Tips for Improving Your Non-Verbal Communication

“What you do speaks so loudly that I cannot hear what you are saying.” – Ralph Waldo Emerson

Emerson’s quote perfectly captures the importance of paying attention to not only the words we say, but to the nonverbal communication that accompanies those words. In fact, research shows that only 7% of communication involves our actual words. The remaining 93% is comprised of tone of voice and body language. Understanding the importance of nonverbal communication will make you more aware of what you say without ever opening your mouth.

When our words, tone, and body language are aligned, our personal and professional communication improves dramatically. If you would like to improve your nonverbal skills, focusing on the following five areas will enhance your communication effectiveness and results:

1.  Establish eye contact when speaking with others.

Maintaining eye contact not only shows others that you are focused and paying attention, but it also helps you present your ideas more convincingly. When you are giving a presentation, eye contact is especially important because it communicates confidence and conviction.

2.  Monitor facial expressions.

Your facial expressions convey your emotions. A frown universally signals displeasure, and a smile creates an atmosphere of warmth. Although you can’t always control your circumstances, people will be more open to what you’re saying when you accompany your message with a smile.

3.  Pay attention to proximity.

Different cultures view proximity in various ways, so learn to read the body language of others for signs of discomfort. Creating the appropriate amount of space for interactions will heighten your ability to connect with others.

4.  Stand and sit up straight.

Your body language is important. Slouching shows that you are not interested in the conversation, while swinging your leg back and forth might communicate that you are impatient or bored. Sitting and standing up straight conveys confidence and interest.

5.  Watch your tone.

Your tone of voice and the sounds you make communicate your thoughts to others, regardless of your word choice. You show your anger, frustration, or disagreement in your tone. You will be more effective if you speak calmly and use a moderate tone.

As you evaluate your interactions with others, it is important to remember that what you’re not saying is just as poignant as what you are. Peter Drucker aptly states this reality with this observation: “The most important thing in communication is hearing what isn’t said.”

-  Karla Driskill